If you’ve done a management course or studied management as a subject at university, you may be familiar with the concept of scientific management.
If not, scientific management (also known as Taylorism) is a theory introduced by Frederick Winslow Taylor which proposes that by making jobs or tasks as efficient as possible, without compromising quality, and by ensuring cooperation between team members and team leaders, productivity will increase.
There are four principles of scientific management:
- Study work and determine the most efficient method to perform specific tasks.
- Match team members to tasks based on their capability and motivation, and provide training so they are able to perform the task at maximum efficiency.
- Monitor team member performance and provide feedback to ensure they’re using the most efficient methods to work.
- Delegate work to team members so that team leaders spend their time planning and training new team members to perform tasks efficiently.
These principles make absolute sense in any professional services business.
If you’re a business owner in professional services, facilitating a quality experience for clients every time requires a solid process and a team that has the knowledge to support you. Here are a few tips to help you in your business.
Ascertain your requirements
Grab a stack of post-it notes, a couple of Nikkos and find a blank wall at home or in your office. List every single step within your service delivery process and identify your current challenges for each. This process will help you identify where you can create efficiencies.
Once you’ve got your list of possible improvements in hand, consider what else can be completed more efficiently, at a lower cost and at a higher quality.
Start improving – begin with the end
Consider the ultimate output of your process and step backward one by one until you reach the beginning. What milestones do you need to reach along the way and what are the key deliverables for each? This will help you identify your key interdependencies throughout the process.
Set yourself specific and realistic timeframes for each step
You need to be honest about what is achievable within your business now. Consult your team members about what they think is realistic. If you are keen to improve timeframes, then you may need to consider outsourcing some tasks or hiring some more team members.
Now you’ve got your list of milestones, tasks and a timeframe for each, review your list and purge the steps which may be unnecessary. As a guide, you could consider the tasks that don’t improve or maintain quality and efficiency and meet best standard as unnecessary.
Train your team members to work autonomously, and constantly reflect and adapt to improve.
Ultimately, remember to keep it simple, these systems shouldn’t be over-engineered. They should be simple enough to allow a new staff member to hit the ground running in their first week. We’re sure you’ll notice the benefits soon enough.
IMPORTANT INFORMATION: While every effort is made to provide accurate and complete information, Trilogy Funds does not warrant or represent that the information in this article is free from errors or omissions or is suitable for your intended use. Subject to any terms implied by law and which cannot be excluded, Trilogy Funds accepts no responsibility for any loss, damage, cost or expense (whether direct or indirect) incurred by you as a result of any error, omission or misrepresentation in information.